Common Questions About Our Terms
No. Creating multiple accounts breaches our terms and risks account closure. If we detect duplicate accounts under the same person, we reserve the right to consolidate or suspend them. One account per person ensures fairness in our promotions and protects your wallet integrity.
Sharing your login is against our terms. You're liable for all activity on your account, whether you personally made it or not. If we detect unauthorized access, we may freeze the account pending verification. Always keep your password private and enable two-factor authentication in your settings.
We keep complete records of every deposit, withdrawal and bet for the life of your account, plus five years after you close it. You can download your full transaction history anytime from Account → History. This protects you and us if a dispute arises.
You can request deletion of non-essential personal data — such as marketing preferences or device logs — through your account settings. Transaction data and identity verification records must be retained for regulatory compliance. Where local law permits, you can request a copy of all data we hold about you within 7 days.
Standard withdrawals via DANA, OVO, GoPay and QRIS clear within 5 to 15 minutes once approved. Bank transfers may take 1 to 3 business days depending on your bank. Withdrawals above Rp 50,000,000 require identity verification and may be held for up to 24 hours while we review compliance.
Your deposits are processed through licensed payment providers and held in segregated wallets until you place a bet. Our platform uses SSL encryption for all transactions. We never store your payment method details — they're tokenized and managed by the provider only.
If we close your account due to a breach of these terms, we'll notify you by email with the reason. Any remaining balance is returned to your original payment method within 10 business days. If the closure is under review due to suspected fraud, funds may be held pending investigation.
